IT Director - Destiny Achievers Academy Of Excellence
2016 - 2018
Redesigned infrastructure to move away from a Microsoft centric platform to Google Apps For Education, Designed wireless network to support 600+ devices, created a deployment strategy for online state testing.
IT Director - Ivy Prep Academy
2013 - 2017
Revamped technology infrastructure and support process to accommodate 500+ wireless devices, built testing technology process and protocols. Created and maintained FERPA Compliance while using Cloud solutions such as Google Apps and Chromebook 1to1
Assistant National Director - Computer Troubleshooters
2003 - 2020
Responsible for providing business and operations support for Computer Troubleshooter and CPR franchisees looking to start and run a successful technology support business. Created strategies for lead gen, employee management, and SOPs.
Technology Manager - GE Capital
1997 - 1999
Managed Tier 1 Tier 2 & Security team. Responsible for create benchmark metrics for support to improve first response and resolution time. In 3 months improved metrics to the lowest the department had ever seen.
IT Support Mgr - Long Island Savings Bank
1995 - 1996
Managed IT support team for the mortgage branch of LISB (EnTrust) We provide desktop, infrastructure support 100+ users
1985 - 1988 NC A&T State University - Computer Science Major
Director of Operations- Ivy Prep Academy
2019 - Current
Manage Day to Day operations of school campus, Security, Information Technology, Nutrition, Property Management,
CEO - Aggie Technologies LLC - President -Lead Genetics - Marketing Division
1999 - Current
Founding partner responsible for brand creation, company leadership, employee strategy, future service delivery, & product innovation.
Areas Of Expertise
I have developed a business level understanding of the many facets of digital marketing services from SEO to SMO to PPC & Video Production
I have developed a master level understanding of how to create and excute strategies for business growth through the implemenation of the 6 disciplines of business.
I have developed a business level understanding of cloud integration and API level access to to create workflow automation bridging Sales Pipelines to CRM systems
I have developed a master level understanding of target segmentation and demographic segmentation by leveraging Social Media Platforms like Facebook
I have developed a professional level understanding of how to recruit for insourced and outsourced workforced talalent in a global market place.
I have developed a master level understanding of how to manage infrastructure support from systems to networks.
Charles exhibits a passion and focus for what he does that is unprecedented. He works feverishly to stay on top of the latest and greatest in his field and strives to better his clients in those areas. With love for his family, friends, and clients, Charles is a leader in his field. I am happy to refer any colleage, friend, or client to Charles as I can rest easy knowing that they are in good hands. .